An apology to Dunkin' Donuts


The last time I tried to get a donut on Friday on my way to work, I got a speeding ticket for $300. You'd think I would have learned.

Today, I made it there with no tickets (though on the road I got pulled over on, I did get passed illegally by someone who LIVED on the road going well over 50mph).

I walked in and was the second person in line. I was fine and happily waiting for my turn to ask for a glazed goodness when another employee came around and asked me what she could get for me. I answered her simply.

However, she did not hear me answer because she turned to listen to her co-worker at the drive-threw saying some "funny" or "joking" thing to her. They carried on for a bit and then she turned back to me and said, "I'm sorry, I didn't hear you. What do you want?"

Big. Mistake.
I am not proud of what I did next.
In a voice a little louder than necessary, I repeated my order. The girl got my donut and I set down my money (which was a little more than enough to cover my order) and I left abruptly.

I realize that wasn't really necessary, nor did it really help the employees know what they did wrong. So, I'm sorry DD. I know I have an unusually high customer service standard. I know that it's not really the people at DD's fault that this happens ALL THE TIME in Nashville and is my new pet peeve. It's perfectly acceptable (apparently) to make customers wait while you have cute little personal conversations with other employees. It's just the culture here. But as someone who is paying for something that she doesn't really need and could get somewhere else, and has some place to be, it really does not make me happy. I remember letting non-employee customers at Nordstrom's E-Bar skip ahead of me, just because I knew I'd be more chatty with other employees than they would and I didn't think that was fair.

Yes, people here are more friendly and generally more kind. They are very polite and very hospitable. But I will honestly say, customer service down here sucks. And that, along with bad driving, isn't something I will miss.

Comments

Post a Comment

Popular posts from this blog

Happy Cinco de Mayo!!!

This is going to be a kind of sad post with a happy ending. We have a patient who is very sweet. I really like her. Her husband is... a total asshole. You know he's bad if I'm willing to say that on a blog that my mother reads. He acts like he knows more than the doctor (he doesn't). He acts like his wife's opinion about her pregnancy does not matter (it does). And he hates women. He hates that some times they have to get instructions from the nurse and not the doctor, and that the doctor respects his nurse (and all female staff). He hates that I have to tell him what to do, when the appointments are, how much to pay. He threw a fit over copays and co-insurance today. As his wife was sobbing. Why was she sobbing? They found out their baby most likely has down syndrome. And he was being a complete ass about it. Oh yeah, and he gave her herpes. She was really stressed out. So as I'm explaining to him how it works between his insurance company and our office, he in
Read more

Victory, and other updates

Image
We. are. moved. YES. Overall, this move went as smoothly as I think a move can go. There were no emergencies. No one died. We didn't, like, forget Otis. They came, they packed, they moved us. A big shout out to the Bekins' local branches in both Nashville and Indy for making this a great move. We had so much help this move. When we moved to Nashville, it was just Robert (who has a major back injury) and me (who is... uh... a weak girl) who had to get everything done. The moving company (which was terrible) got us there, but everything else was up to us. And Robert started working, like, 60 hours a week his first day there. So by us, I mean me. On the way back, we had a place to stay. No worrying about the air mattress or the bed, or a shower or towels. My in-laws took us and Otis in and we didn't have to worry about anything. My parents came down and worked their rear ends off unpacking us. My dad installed a shelf, broke down boxes, helped Robert with the heavy stuff. My m
Read more

and then Justin Timberlake wrote that song

{written on the 20th anniversary of the passing of my paternal grandfather} Did you ever feel grateful our generation's Justin was Timberlake and not Bieber? Who would have ever thought JT was actually kind of ok, all things considered? In the past couple of months, I've felt like our youth is sort of slipping. Not like Robert and I are getting old (though I will not comment on how I fall asleep at 9:30pm regularly), but how I can feel our 20s ending. Robert had his gallbladder out. We are making big life/career decisions. We aren't buying time like we used to. There are realities to this stage of life, good and hard ones. One of the hardest ones, for me, was the cancer diagnosis of my only living grandparent. My days with her are ending. I am no stranger to death, or even death before it's time. So even I am surprised by how hard this reality is for me, though my grandmother is in her 80s. This has all been swirling around in my head, emotions I couldn't qu
Read more